Team Dynamics: Setting Clear Expectations

September 10, 2019

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This semester on Tuesdays we’re taking a deep dive into
Young Life team dynamics. If you missed the first couple posts, check them out
here:

This third post in the series was written by Micah Renck.

“Nothing I have to offer is enough.” 

That was my attitude towards leading Young Life College. The problem wasn’t my failure to
fulfill leadership duties, nor was the problem that my team didn’t value me, rather, it was a classic case of miscommunicated expectations.

Expectations can leave us frustrated,
misunderstood, and ineffective.

When I took the Emotionally Healthy Relationships course, I learned that I cannot be
spiritually mature while remaining emotionally immature. It also taught me a
skill that’s proven helpful as a Young Life leader: Clarifying expectations.

After leading Young Life for two years, I’ve witnessed several
examples of poorly communicated expectations—resulting in hurt feelings, broken
relationships, and burnt out leaders.

I’ve also experienced the side effects of miscommunicated
expectations in my own leadership:

My fiancé, Joe, and I lead Young Life College. At the start of last school year, we decided to clarify our commitment. Rather than being
spread thin with 2-3 weekly events on top of full-time jobs, family
commitments, and spiritual self-care, we offered to take the lead on 1-night a
week.

We communicated to our team that we’d plan and execute Campaigners on Thursday nights. Our team agreed. However, as
the semester unfolded, Joe and I sensed frustration from our team.

We were regularly asked to participate in activities on
nights and weekends outside of what we had said “yes” to. As a result, we
regularly said “no” to added activities. Because of this back and
forth—resulting from misunderstood expectations—all parties felt frustrated. Here’s the breakdown of our expectations versus our team’s
interpretation:

Our spoken expectation of our commitment:

  • Leading and
    planning Thursday nights.
  • Pouring into
    key students and student leaders.
  • Attending
    monthly team dinners. 

Our unspoken expectation of our commitment:

  • Doing the
    above, plus:
    • Participating
      in weekend retreats, weeklong trips, and other weeknight events as our other
      commitments allowed—we would vocalize when we were able to participate, rather
      than saying every time we were not. 

Our team’s spoken expectation of our commitment:

  • Leading and
    planning Thursday nights. 
  • Pouring into
    key students and student leaders.
  • Attending
    monthly team dinners.

Our team’s unspoken expectation:

  • Doing the
    above, plus:
    • Maintaining
      relationships with 10-12 students.
    • Attending
      4-6 weekend retreats and weeklong trips throughout the year.
    • Jumping in
      for other miscellaneous events several times per semester.

How the misunderstanding made us feel:

We felt inadequate, as though we couldn’t offer enough. We
also felt obligated to say “yes” to events we didn’t have capacity for—not
because of what God had asked of us, but because of our team’s frustration.

How the misunderstanding made our team feel:

Our team felt we weren’t fully invested in our team,
perceiving our smaller commitment as caring less about the mission of Young
Life College. They hoped that asking more of us would increase our investment.

How we could we have clarified our expectations:

These practical takeaways from Emotionally Healthy
Relationships
have taught me to set and clarify expectations in a healthy way,
both as a Young Life Leader and as an individual. 

4 Ways to Make Expectations Effective

Be Aware.

Ask yourself, “What do I expect?” Oftentimes, we have expectations that we don’t consciously
identify. For example, I expect that my team will show up on Thursdays without
consciously identifying it as an expectation rather than just a desire. Developing an awareness of
what we expect is the first step in communicating expectations.

Be Realistic.


Consider whether your expectations are realistic. Talk about how many hours/week is realistic in relation to the season of life the leader is currently in. Setting realistic expectations can help everyone feel like they’re winning and also preserve your sanity! 

Be Outspoken.


Reflect on whether you’ve vocalized all of your
expectations.

Maybe you believe your volunteers should arrive 15 minutes
early with all the necessary supplies. If this was never clearly outlined, your
team may wonder why you often seem frustrated when they show up 5 minutes
before the event. Verbalizing your expectations clearly and respectfully allows
other leaders to understand your perspective.

Be On the Same Page.


Confirm that the communicated expectations have been agreed
upon. Telling a leader you want them to consume an entire can of
spray cheese in 45-seconds, and clarifying that they are willing and able to do
so are entirely different things. After verbalizing expectations, make a point to agree upon them with all
involved parties.

Clarifying expectations and communicating effectively offer
the opportunity to care for our team members. In doing so, we can use our team
time to encourage one another, rather than dealing with frustration towards
each other.

Lastly, clarifying expectations offers the chance to model
healthy, Christ-centered communication to the students in our ministries. As
leaders, we’re responsible for stewarding our relationships and emotions for
His glory. My prayer is that this tool equips you to love, communicate, and
serve more effectively within your Young Life team.

Written by Micah Renck.

Micah leads at Young Life College in Colorado Springs, and
she works as a Global Editor at David C. Cook. When not working or leading, she
enjoys hiking, blogging, and spending intentional time with others.

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